This is an English translation of the Italian original, provided for convenience. In case of any discrepancy, the Italian version prevails.
Information on the processing of personal data
pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (hereinafter “GDPR”) – website https://memberglobal.com/ and VenusOne service
1. Data controller
MEMBER GLOBAL S.R.L., Via Palermo 121, 00055 Ladispoli (RM), Italy – VAT no. / tax code 15353251000
Email: coding@memberglobal.com
Certified email (PEC): memberglobal@legalmail.it
2. Types of data processed, purposes and legal bases
Browsing data
The IT systems and software procedures used to operate the website collect, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols (IP address, URI addresses of the requested resources, time of the request, method used, size and status code of the response, user agent and operating system). They are processed to obtain anonymous statistics on the use of the site, to check that it works correctly and to establish liability in the event of computer crimes. Legal basis: the Controller’s legitimate interest in the security and operation of the site (Article 6(1)(f) GDPR).
Anonymous visit statistics
To find out how many people visit the site and which pages interest them, the site uses a counter run directly by the Controller, without third-party services. For each visit it records only the page viewed, the referring site, the type of device and a random code that changes every day and cannot be traced back to the person. Neither the IP address nor cookies or other identifiers are stored on your device; the data is kept for 13 months. Visits by logged-in users and “Do Not Track” or “Global Privacy Control” signals are not counted. Legal basis: the Controller’s legitimate interest (Article 6(1)(f) GDPR) in knowing, in aggregate form, how the site is performing.
Statistics with Google Analytics (only with consent)
With your prior consent to the statistics category (Article 6(1)(a) GDPR and Article 122 of the Italian Privacy Code), the site uses Google Analytics 4 (Google LLC) to measure the use of the site in aggregate form. The tag is loaded only after you give your consent: if you do not, it is neither loaded nor used. Cookies installed: _ga and _ga_* (2 years), _gid (24 hours). Google operates under its own data processing terms for Google Analytics. You can withdraw your consent at any time using the “Manage cookie preferences” button. For details see the Cookie Policy.
Contact requests
If you write to the Controller through the contact form or at the email address provided, we process your identification and contact details and the content of your message for the sole purpose of replying to your request. Legal basis: performance of pre-contractual measures or of the contract requested by the data subject (Article 6(1)(b)) and legitimate interest in answering requests (point f). The data is kept for the time necessary to handle the request and afterwards for a maximum of 24 months, unless other legal obligations apply. Messages are saved in the site’s database; the contact form does not record the sender’s IP address.
VenusOne customers (salon owners)
If you request a trial or subscribe to VenusOne, the cloud management software for hairdressers and beauty salons, we process your identification and contact details and those of your business (name, company name, VAT number and tax code, address, email, certified email, telephone), order and payment data and, if you choose financing, the data needed to forward the application to the finance company (Grenke). Purposes: to enter into and perform the subscription order, to invoice and collect payments, to assist you and to comply with tax and accounting obligations. Legal bases: performance of a contract or pre-contractual measures (Article 6(1)(b)), legal obligation (point (c)) and legitimate interest in defending our rights (point (f)). Retention: for the duration of the relationship and then for 10 years for tax and accounting obligations; for free trials not followed by a subscription, for up to 24 months.
Sales agents and referrals of new customers
If you work with Member as a sales agent or referrer, we process your identification, tax and bank details (including your IBAN) to manage the agreement, calculate and pay fees and comply with tax obligations (Article 6(1)(b) and (c)). We also process the data of the potential customers you refer to us (salon name, owner, telephone, city) in order to contact them about VenusOne, based on the Controller’s legitimate interest (point (f)); whoever refers must comply with the rules on commercial contacts (consent for emails and SMS, public opt-out register for phone calls). Retention: for the duration of the agreement and then for 10 years for accounting obligations; data of potential customers who do not become customers, for up to 24 months.
Data of salon customers entered in VenusOne
The data of a salon’s end customers entered in VenusOne (address book, appointments, payments) are data of which the salon is the controller. Member processes them only as a processor (Article 28 GDPR), on behalf of the salon and only to provide the service, and does not use them for its own purposes. To exercise your rights over these data, please contact the salon directly.
Cookies and similar technologies
The site uses technical cookies and, with your prior consent, third-party cookies for embedded content and marketing (for example maps and videos). For details on types, purposes and duration see the Cookie Policy. Legal basis for non-technical cookies: consent (Article 6(1)(a) GDPR and Article 122 of the Italian Privacy Code), which you can withdraw at any time.
3. Nature of the provision of data
Providing the data marked as mandatory in the forms is necessary to follow up your request; without it we will not be able to provide the service. Providing optional data is not mandatory and has no consequences.
4. Processing methods and recipients
Data is processed with IT tools and appropriate security measures. It may come to the knowledge of the Controller’s staff and of the service providers necessary for the operation of the site (FastComet for hosting and email, IT maintenance and support, consultants), acting as data processors or authorised persons. The data is not disclosed.
The site also uses the following third-party services, which may process personal data as independent controllers or processors:
- Google Analytics (Google LLC) – only with consent – privacy policy
- Google reCAPTCHA (Google LLC) – privacy policy
- Google Maps (Google LLC) – privacy policy
For the VenusOne service, data may also be processed, as processors or independent controllers, by: the server hosting provider (Hetzner Online GmbH, with servers in the European Union), the finance company Grenke (only if you choose financing), payment, electronic invoicing and email/SMS delivery providers, tax and accounting advisers, and the Italian Revenue Agency through the Exchange System (SdI).
5. Transfer of data to non-EU countries
Some of the providers listed above are based or use infrastructure outside the European Economic Area (in particular in the United States). Transfers take place on the basis of an adequacy decision of the European Commission (for example the EU-U.S. Data Privacy Framework) or of appropriate safeguards such as the Standard Contractual Clauses.
6. Rights of the data subject
You have the right to obtain from the Controller, in the cases provided for, access to your data (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), portability (Article 20) and to object to processing (Article 21). You can withdraw the consent you have given at any time, without affecting the lawfulness of the processing based on consent before its withdrawal. To exercise your rights write to coding@memberglobal.com or use the form below.
You also have the right to lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).
7. Automated decision-making and minors
The Controller does not use automated decision-making, including profiling, that produces legal effects on the data subject. The site is not intended for children under 14 and does not knowingly collect data from minors.
8. Changes
The Controller may update this notice; the date of the latest revision is shown below.
Last updated: 19 October 2026